Support

Datablue understands the importance of providing its clients with first class service and support. For this reason we are constantly investigating and upgrading our support mechanisms to ensure all queries are resolved promptly.

All commonly known issues and their solutions are available in our online resources portal. Clients are encouraged to reference the resources portal prior to contacting Datablue as most issues will have already been addressed here.

For our clients convenience we provide a number of support methods including a toll free support number, email, onsite support and via the Online Resources Portal.

Online
Online support is provided via the specially designed Datablue Online Resources Portal (DORP) in the form of interactive support tickets. Online support tickets provide a means of always available (24 hours a day, 365 days a week) communication between the user and the Datablue support team where all communication is tracked and actioned.

Phone
Telephone support is available during normal business hours by calling 1300 557 929.
Charges may apply.

On-Site
An On-Site support option is available.
Please contact us for training and professional services information and pricing.

If you would like more information on the support services to be offered by Datablue or if you would like to assist us with input into the design of our support mechanisms please contact us.